Privacy Policy

1. Introduction

This Privacy Policy describes how kokowd ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects personal information obtained from users ("you", "your", or "User") of our online betting platform and associated services. This policy applies to all information collected through our website at https://kokowd.cam, mobile applications, customer support channels, and any other means through which you interact with kokowd services.

By registering an account, accessing our website, or using any kokowd services, you expressly consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately discontinue use of all kokowd services and refrain from creating an account. We are committed to protecting your privacy and handling your data in accordance with international data protection standards and best practices applicable to the online gaming industry.

kokowd operates as an international online betting platform serving Indonesian players. While online gambling services are provided from outside Indonesia, we recognize the importance of protecting the personal information of all our users, regardless of their location. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a kokowd account, we collect personal information that you voluntarily provide, including but not limited to:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, preferred username, and password.
• Identity Verification Documents: Government-issued identification documents such as your Indonesian National Identity Card (KTP), passport, driver's license, or other official identification required for KYC (Know Your Customer) compliance. This may include photographs of these documents and selfie verification images.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay account details), and transaction history related to your kokowd account.
• Communication Records: Content of messages, emails, live chat conversations, and phone calls with our customer support team, as well as any feedback, complaints, or inquiries you submit to us.
• Marketing Preferences: Your consent choices regarding promotional communications, newsletters, and marketing materials from kokowd.

2.2 Information Collected Automatically

When you access and use kokowd services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers (such as IP address, device ID, advertising ID), screen resolution, and mobile network information.
• Usage Data: Pages visited, time spent on each page, click patterns, games played, bet types and amounts, login and logout times, session duration, referral sources, and navigation paths through our website.
• Location Data: General geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and provide localized services. We do not collect precise GPS location data unless you explicitly grant permission through your device settings.
• Cookie Data: Information stored in cookies and similar technologies to remember your preferences, authenticate your identity, and improve your user experience. You can control cookie settings through your browser preferences.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification information from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to confirm deposits and process withdrawals.
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers that confirm your identity and assess account security risks.
• Affiliate Partners: Referral information if you accessed kokowd through an affiliate partner or marketing campaign.

Data Category	Purpose	Retention Period
Account Information	User identification and service provision	Duration of account + 7 years
KYC Documents	Identity verification and compliance	Duration of account + 7 years
Transaction Records	Financial accounting and dispute resolution	7 years from transaction date
Communication Logs	Customer support and quality assurance	3 years from interaction date
Usage Data	Service improvement and analytics	2 years from collection date

3. How We Use Your Information

kokowd uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your kokowd user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to betting services including sports betting (bandar bola markets), live casino games, slots, and lottery games (including togel)
• Managing bonuses, promotions, and loyalty rewards
• Authenticating your identity when you log in and conducting ongoing security checks
• Responding to your inquiries, support requests, and complaints

3.2 Legal Compliance and Security

• Verifying your identity, age (minimum 21 years), and residential address to comply with age restrictions and anti-money laundering regulations
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited activities
• Enforcing our Terms and Conditions and protecting our legal rights
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities
• Maintaining records for accounting, audit, and regulatory reporting purposes

3.3 Service Improvement and Personalization

• Analyzing usage patterns and player behavior to improve our platform, games, and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences and playing history
• Conducting market research, surveys, and data analytics to understand player needs
• Testing new features, games, and technologies to enhance our services

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers (only with your consent)
• Providing customer support updates, account notifications, and service announcements
• Inviting you to participate in tournaments, promotions, and loyalty programs

4. Information Sharing and Disclosure

kokowd does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay) that facilitate deposits and withdrawals.
• Identity Verification Services: KYC and anti-fraud providers that verify your identity and assess account security.
• Game Providers: Licensed gaming software suppliers that provide casino games, slots, and live dealer tables on our platform.
• Customer Support Tools: Live chat and email support platforms that help us respond to your inquiries efficiently.
• Marketing and Analytics Services: Tools that help us analyze website traffic, user behavior, and marketing campaign effectiveness.

These service providers are contractually obligated to use your personal information only for the specific purposes we authorize and to maintain appropriate security measures to protect your data.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of kokowd, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or technical issues
• Respond to claims of illegal activity or violations of third-party rights

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving kokowd, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share your information with a specific partner or participate in a co-branded promotion.

5. Data Security Measures

kokowd takes the security of your personal information seriously and employs industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols, the same encryption technology used by major Indonesian banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: We implement strict access controls to ensure that only authorized personnel with a legitimate business need can access personal information. All employees and contractors are bound by confidentiality agreements.
• Password Protection: Your account is protected by a password that you create. We strongly recommend using a unique, complex password and never sharing it with anyone.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.
• Account Monitoring: We monitor account activity for suspicious behavior and may require additional verification if unusual activity is detected.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your personal information at your own risk. We cannot guarantee absolute security but commit to using commercially reasonable efforts to protect your data and will notify you in accordance with applicable law in the event of any data breach affecting your personal information.

6. Data Retention

kokowd retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure to comply with financial record-keeping regulations and resolve potential disputes.
• Identity Verification Documents: Retained for the duration of your account plus seven (7) years to meet anti-money laundering and KYC compliance requirements.
• Transaction Records: Retained for seven (7) years from the transaction date in accordance with accounting and tax regulations.
• Communication Logs: Retained for three (3) years to provide customer support, resolve disputes, and improve service quality.
• Marketing and Analytics Data: Retained for two (2) years or until you withdraw consent, whichever comes first.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information. While kokowd operates internationally and Indonesian data protection laws are still developing, we respect the following privacy rights commonly recognized in international data protection frameworks:

7.1 Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information in a commonly used electronic format.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings.

7.3 Right to Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information for legal compliance, accounting, or dispute resolution purposes.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of the information or investigate a complaint.

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can exercise this right by opting out of marketing communications through your account settings or by contacting customer support.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected] with your account details and a description of your request. We will respond to your request within a reasonable timeframe and may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

kokowd uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us recognize you when you return to our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, including cookies that enable you to log in, navigate the site, and use secure areas.
• Performance Cookies: Collect information about how you use our website, such as pages visited and error messages, to help us improve site performance.
• Functionality Cookies: Remember your preferences and settings, such as language selection and account preferences, to provide a personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete cookies already stored on your device. However, disabling cookies may affect your ability to use certain features of our website and may require you to re-enter your login credentials more frequently.

9. Third-Party Links and Services

Our website may contain links to third-party websites, payment processors, social media platforms, and other services that are not operated by kokowd. This Privacy Policy applies only to information collected by kokowd. We are not responsible for the privacy practices or content of third-party websites and services. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

10. Children's Privacy

kokowd services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for an account or use our services. If we become aware that we have collected personal information from an individual under 21, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe their child may have provided personal information to kokowd should contact us immediately at [email protected].

11. International Data Transfers

kokowd operates as an international online betting platform and your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from those in Indonesia. When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

kokowd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by posting the updated policy on our website with a revised "Last Updated" date and may also send you an email notification if you have provided us with your email address.

Your continued use of kokowd services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If you do not agree with any changes to this policy, you must immediately cease using our services and may request account closure.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our customer support team:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Operating Hours: 24/7 (All days)
• Response Time: Within 24 hours
• Language Support: English and Indonesian

We take all privacy inquiries seriously and are committed to addressing your concerns promptly and professionally. Our dedicated privacy team will investigate your inquiry and provide a detailed response within a reasonable timeframe.